24x7 Urgent Support SLA (Within 2 Hours) 12x7 Regular Support 6 Hours Included Support Additional Support ($25/Hour) Proactive Server Monitoring IP Blacklist Monitoring System Notifications Regular Updating Skype Support DataCenter Direct Contact Server Optimization External Client Support Server Hardening. 24x7 Server Uptime Monitoring. 24x7 Essential Services Monitoring. Human Review & Response to Alerts. Server Audit & Maintenance Server Patching & Updates. Security, Vulnerability & Virus Scans. 1 Managed Server